Legal Tech / Telecom
Good Call Technologies connects people in police custody with attorneys. I built the Twilio-based voice routing system that powers 24/7 attorney connections from precinct phones — call flow logic, queue management, and automatic routing to available operators.
Alongside the phone system, I developed the operator dashboard where staff manage scheduling, handle live calls (hold, transfer, conferencing), and monitor real-time notifications.
People detained in precincts need immediate access to legal counsel, but connecting them to attorneys around the clock is a logistical challenge. The system needed to be reliable, handle call queuing during peak hours, and give operators full control over active calls.
Twilio-powered call flow system with queue management, enabling 24/7 attorney connections from precinct phones with automatic routing to available operators.
Real-time dashboard with scheduling, admin settings, notifications, and full call controls — hold, transfer, and conferencing.
Queue management system that handles peak-hour call volume, routes to available attorneys, and tracks call history for reporting.